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HELP WITH YOUR ORDER
If something is not as expected
Check your products when the order arrives. If there is a quality problem or a delivery issue, contact us immediately.
How to report an issue
- Provide the order number or reference.
- Identify the affected product and describe what happened.
- If possible, include photographs to help us review the issue.
Email soporte@horizonwebmall.com or use the published customer service channels.
Review and resolution
We will assess and verify the issue to determine the appropriate solution: a product replacement, refund or compensation for the error.
This page does not establish an additional deadline or an automatic refund. Contact customer service so we can review your case.